Frequently Asked Questions

Yes, we do offer customized tours. You can start by checking out the tours and trips we offer at, and tell us what changes you would like to make (starting or finishing location, add or remove tours/services, and so forth.), or you can contact us straightaway with your trip inquiry. Tip: we might need some information about your trip, like the number of persons in your group, incoming flight date and time, hotel name and location, date and time to start the tour, lunch preferences, and any other information you think it could be important for us to know.
Definitely, yes. Though you should take precautions, like bringing a baby carriage (especially for a walking tour), we go at your own pace. For car or van transportation, specific regulations apply, like using a baby seat, so please inform us when an underage will take part in the tour.
We recommend you to book your walking tour at least 24 hours in advance. For tours that require other tour-related services (like transportation, restaurants, wine tours, and so forth), we recommend you to book at least 7 days in advance instead. Take into account that during high season (from mid November through early April), we are generally very busy, especially when cruise ships dock in either Valparaiso or San Antonio port.
We strongly believe that pricing our tours in Chilean pesos, is the best way to assure the best rates to our travelers, avoiding artificial inflation of prices or lack of protection against unexpected exchange rate's fluctuations.
Yes! Our guides love what they do, but the cost of living in Chile is expensive. Tipping is customary in the Chilean tourism industry and is an excellent way to show the guide, how much you enjoyedthe tour. The tip amount is at your own discretion, but as a rough guide, consider giving 10-15%.
Fortunately, whenever we need to climb a hill, we make use of the funiculars of the city. As a result, the terrain we will be walking on is very gentle.
To put it simply, because as passionate and experienced Valparaiso local guides, we have explored every nook and cranny of this amazing city. We bring you to places that you might not have otherwise found on your own.
That's absolutely fine! Fill in our contact form or send us an email to, and we will reply to you as soon as possible.